Topic 1, Sub-Topic 1 In Progress Role of Customs Agents in iCMS Stephen Otieno Role of Customs Agents in iCMS The following are the roles of Customs Agents in iCMS:User Management by the Super user.Submission of Customs Declarations on behalf of exporters and importers.Payment of taxes on behalf of exporters and importers.Payment of extra taxes.Request for removal of cargo.Request for alteration of documents.Request for cancellation of Customs documents.Participation in physical inspection (response to scheduling and inspection – outside the system).