• Determining the scope of international carriage of goods;
• Identifying the global traffic systems;
• Selecting the mode of transport for goods; 
• Transporting goods using different modes of transport;
• Determining freight rates; 
• Handling of special cargo; 
• Ensuring cargo safety and security.

This module unit specifies the competencies required to classify goods. This involves:

• Understanding the scope of the Harmonized System Convention (HSC); 
• Determining the structure for classification of goods; 
• Classifying goods based on section notes, chapter notes headings and subheadings; determining appropriate tariff for selected sections goods; 
• Applying the East African Community (EAC) Common External Tariff (CET); and managing tariff classification disputes.

• Analyses the competencies required to develop and manage loyal customers through effective customer care and communication. 
• Addresses various principles, strategies and techniques to create customer relationships including effectively managing different types of customers, attracting, retaining and growing satisfied customers, effective communication skills, managing barriers to communication, developing effective listening skills and interpersonal communication skills.

• • The scope of cargo clearance; 
  • Determine prohibited and restricted goods; 
  • Determine general customs declaration conditions; 
  • Apply import and export procedures; 
  • Process goods through customs bonded warehouse; 
  • Identify customs security bonds; 
  • Determine Customs offences and penalties.

• • procedures for customs declaration; 
  • processing a manifest; 
  • processing different entries; 
  • exiting from the Customs area of the system. 
• This course is intended to enable the participants to explain the Customs reform path; create import declaration form, manifest, import entry for home use of commercial goods, temporary importation entry, warehousing entry, and gate pass. 
• This training manual focuses on the Customs Management Systems used in Kenya

• • Application of the principles of customs valuation; 
  • Applying the WTO-ACV Legal texts; 
  • Determining customs value based on the transaction value method, transaction value of identical goods method, transaction value of similar goods method, deductive value method, computed value method and fall back value method; 
  • Confirming the authenticity of the goods value figure using customs documents; and, managing valuation disputes.