Customer Care and Communication Skills

This unit: 
  • Analyses the competencies required to develop and manage loyal customers through effective customer care and communication. 
  • Addresses various principles, strategies and techniques to create customer relationships including effectively managing different types of customers, attracting, retaining and growing satisfied customers, effective communication skills, managing barriers to communication, developing effective listening skills and interpersonal communication skills.

Unit Summary Learning Outcomes

At the end of the unit, the trainee should be able to:

  • Carry out effective customer care
  • Handle customers within the Clearing and forwarding sector
  • Manage challenging customers 
  • Manage customer’s complaints 
  • Attract, retain and grow satisfied customers
  • Effective communicate with clients 
  • Use appropriate communication channels 
  • Reduce barriers to effective communication
  • Develop effective listening skills 
  • Develop effective reports
  • Carry out interpersonal communication

Duration in Hours

50 Hours

Credit Factor

5 Credits

Course Content

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Course Includes

  • 10 Topics
  • 59 Sub-Topics
  • 11 Quizzes