• 10 Topics

    Customer Care and Communication Skills

    <span style="font-weight: 400;">This unit: </span> <ul> <li><span style="font-weight: 400;">Analyses the competencies required to develop and manage loyal customers through effective customer care and communication. </span></li> <li><span style="font-weight: 400;">Addresses various principles, strategies and techniques to create customer relationships including effectively managing different types of customers, attracting, retaining and growing satisfied customers, effective communication skills, managing barriers to communication, developing effective listening skills and interpersonal communication skills.</span></li> </ul>  
  • 8 Topics

    Digital Literacy

    <span style="font-weight: 400;">This unit describes competencies required to use a computer and other digital devices for the purposes of communication, work performance and management at the workplace. It addresses different computer software and hardware required, data security in an automated environment, using computers to solve tasks, communicate and store information. </span>
  • 11 Topics

    Employability Skills

    <span style="font-weight: 400;">This unit covers competencies required to demonstrate self-management skills. It involves conducting self-management, managing emotions, achieving work life balance, critical safe work habits, managing personal finances, performing at work, planning and organizing self to work and managing office records.</span>
  • 4 Topics

    English Literacy

    <span style="font-weight: 400;">This unit describes competencies required to effectively use English in day-today interaction and in the conduct of business. In specific, the unit discusses English skills required in listening and speaking, grammar reading and writing.</span>
  • 5 Topics

    Ethics and Integrity

    <p><span style="font-weight: 400;">This unit covers competencies required to manage ethics, integrity and corporate governance in a freight logistics business. </span><span style="font-weight: 400;">It involves:</span></p> <ul> <li style="list-style-type: none;"> <ul> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Complying with laws and regulation regarding ethics and integrity; </span></li> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Implementing a culture of ethics in the organization; detecting corruption practices in an organization;</span></li> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Detecting and reporting commercial fraud and tax evasion; and</span></li> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">Identifying ethical and integrity issues in the logistics sector.</span></li> </ul> </li> </ul>
  • 7 Topics

    Numeracy Skills

    <span style="font-weight: 400;">This unit covers the competencies required to perform numerical functions. The person who is competent in this unit shall be able to: </span> <ul> <li><span style="font-weight: 400;">Calculate with whole numbers and familiar fractions, decimals and percentages for work; </span></li> <li><span style="font-weight: 400;">Estimate, measure, and calculate with routine metric measurements for work; </span></li> <li><span style="font-weight: 400;">Use routine maps and plans for work; Interpret, draw and construct 2D and 3D shapes for work; </span></li> <li><span style="font-weight: 400;">Interpret routine tables, graphs and charts for work; </span></li> <li><span style="font-weight: 400;">Collect data and construct routine tables and graphs for work; and</span></li> <li><span style="font-weight: 400;">Use basic functions of calculator.</span></li> </ul>
  • 7 Topics

    Occupational Safety, Health and Environmental Practices

    This unit describes the competencies required to manage workplace environment, safety and health. The unit addresses occupational health and safety, environmental legislations and conventions, workplace hazards, personal protective equipment and managing fire and accidents in the workplace.