This unit: 

• Analyses the competencies required to develop and manage loyal customers through effective customer care and communication. 
• Addresses various principles, strategies and techniques to create customer relationships including effectively managing different types of customers, attracting, retaining and growing satisfied customers, effective communication skills, managing barriers to communication, developing effective listening skills and interpersonal communication skills.

 

This unit describes competencies required to use a computer and other digital devices for the purposes of communication, work performance and management at the workplace. It addresses different computer software and hardware required, data security in an automated environment, using computers to solve tasks, communicate and store information. 

This unit covers competencies required to demonstrate self-management skills. It involves conducting self-management, managing emotions, achieving work life balance, critical safe work habits, managing personal finances, performing at work, planning and organizing self to work and managing office records.

This unit describes competencies required to effectively use English in day-today interaction and in the conduct of business. In specific, the unit discusses English skills required in listening and speaking, grammar reading and writing.

This unit covers competencies required to manage ethics, integrity and corporate governance in a freight logistics business. It involves:

• • Complying with laws and regulation regarding ethics and integrity; 
  • Implementing a culture of ethics in the organization; detecting corruption practices in an organization;
  • Detecting and reporting commercial fraud and tax evasion; and
  • Identifying ethical and integrity issues in the logistics sector.

This unit covers the competencies required to perform numerical functions. The person who is competent in this unit shall be able to: 

• Calculate with whole numbers and familiar fractions, decimals and percentages for work; 
• Estimate, measure, and calculate with routine metric measurements for work; 
• Use routine maps and plans for work; Interpret, draw and construct 2D and 3D shapes for work; 
• Interpret routine tables, graphs and charts for work; 
• Collect data and construct routine tables and graphs for work; and
• Use basic functions of calculator.

This unit describes the competencies required to manage workplace environment, safety and health. The unit addresses occupational health and safety, environmental legislations and conventions, workplace hazards, personal protective equipment and managing fire and accidents in the workplace.