Customer Care and Communication Skills

At the end of the unit, the trainee should be able to:

• Carry out effective customer care
• Handle customers within the Clearing and forwarding sector
• Manage challenging customers 
• Manage customer’s complaints 
• Attract, retain and grow satisfied customers
• Effective communicate with clients 
• Use appropriate communication channels 
• Reduce barriers to effective communication
• Develop effective listening skills 
• Develop effective reports
• Carry out interpersonal communication